I'm good with filing, I could have been Ianto's assistant. I would definitely have put Gwen in her place. I would have told her to grow up and stop acting like she's entitled to special treatment because she's not. I would have pointed out that as the junior member of the team she should follow orders because she has the lest experience, and I would have told her that the world does not revolve around her. That's just for starters.